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Privacy Policy

About This Privacy Policy
This Privacy Policy explains how My Utility (“we”, “us”, “our”) collects, uses, stores, and protects your personal information. We are committed to safeguarding your privacy and complying with all relevant data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

We only collect and use your data where it is necessary, lawful, and transparent. We never sell your data, and we only share it with third parties when essential to provide our services or if legally required.

Who We Are
My Utility connects individuals and businesses with providers of utilities and related services for comparison and quote purposes.

Website: www.my-utility.co.uk
Email: compliance@prosperase.com

What Information We Collect

We may collect and process the following information:

• Name and contact details (such as your email address and postal address)

• Utility provider and usage details

• Business information (if applicable)

• Website usage data via cookies (see “Cookies” below)

How We Use Your Information

We use your personal data to:

• Provide you with utility comparison services

• Share your details with relevant providers for quotations (only when you have given permission)

• Improve our website and services

• Comply with legal and regulatory requirements

Lawful Basis for Processing

Our lawful bases include:

• Your consent (e.g., when requesting a quote)

• Legitimate interests (e.g., improving our services)

• Compliance with a legal obligation

How We Share Your Information

Your information may be shared with:

• Service providers to facilitate quotes or contracts

• Regulatory or legal bodies if required
  We ensure all third parties respect your privacy and comply with relevant laws.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including for legal, regulatory, or reporting obligations.

Your Rights

You have rights under data protection laws, including:

• Access to your personal data

• Correction of inaccurate data

• Deletion of your data (in certain cases)

• Objection to or restriction of processing

• Data portability
  To exercise these rights, contact us at: compliance@prosperase.com

Cookies

We may use cookies and similar technologies to enhance your browsing experience and collect usage data. You can control cookie settings via your browser.

Security

We implement appropriate technical and organisational security measures to protect your personal data.

About Us and How to Reach Us

Prosperase Limited facilitates connections between individuals seeking information and quotes for products or services and relevant providers. The company is registered in the United Kingdom. You can reach out to us through any of the following methods:

• Email: compliance@prosperase.com

• Website: https://www.prosperase.com

• Post: 249 Cranbrook Road, Ilford, Essex, London, IG1 4TG

Prosperase Limited acts as the Data Controller, holding legal responsibility for the storage and processing of information. In certain instances, we may function as Joint Data Controller alongside our partner. We guarantee the establishment of suitable Data Sharing Agreements to explicitly outline roles and responsibilities in the processing of your data.